About Us
Better solutions for better protection.
Everyone deserves to operate in a safe environment protected by reliable fire and safety solutions.
At Vigilant, we enable safety.
People-first approach.
We pride ourselves in offering the best solutions and resources to protect what matters to our customers. We provide exceptional service quality by investing in our dedicated technicians and equipping them with the technology needed to provide superior solutions and service. Our team has a shared commitment to delivering unrivaled fire and safety protection for our customers. We take a people-first approach, every step of the way.
Who we are
What makes us different?
Vigilant services low voltage electrical equipment with a common technician base, using data and insights to proactively service customers. Vigilant leads with technology through telematics, automated scheduling, predictive analytics, and centralized tech functions, driving meaningful long-term benefits.
Our solutions
Low Voltage Solutions.
Vigilant specializes in low voltage electrical fire and security systems. Our technicians are trained on a wide range of products and brands and are equipped to service highly complex systems. Vigilant’s integrated capabilities allow for a ‘one-stop shop’ solution for integration and servicing of both fire and security systems.
What We Stand For
Our Values
Transform Our Industry
through extraordinary people, unique customer-centered solutions, and unprecedented results.
Relentless Drive
to keep thousands of schools, manufacturing facilities, hospitals, datacenters, e-commerce, and government offices safe and running.
Highest Quality
of highly trained, dedicated technicians, passionately working together as one team to improve lives and our communities.
Harness It
to provide tech-enabled customer service and analytics, to drive customer value.
What We Stand For
Our Principles
01.
Technician-first
We stand as a people-first business where technicians succeed within a culture recognizing and supporting ongoing career development with financial upside.
02.
Customer Experience
We emphasize high quality customer service through responsiveness, transparency, and accessibility to important data.
03.
Protecting what matters
Our customers’ people and assets are our top priority, always. We protect with purpose, and we do it for you.
Our Team
Meet our Chairman of the Board, Brian McDonald
Brian served as former EVP and Chief Operating Officer of Tyco International. Beforehand, Brian served as President of ADT UK and Ireland as well as the VP of the Southern Region at SimplexGrinnell.
Our team takes great pride in having the experience, leadership and fortitude to deliver best-in-class experiences.
